CocoonTMP®
My Shipments
Acme Imports LtdFewer inbound calls
Clients self-serve tracking and documents
Client visibility
Live shipment status, always on
Extra ops headcount
No additional staff needed to run the portal
Operations
Experience
Reporting
Real-Time Visibility.
Without More Phone Calls.
Live Shipment Status
Customers can view shipment progress, current status and key movement updates.
Track & Trace
Give clients a clear place to check where their freight is without contacting ops.
Document Access
Customers can access key documents linked to their shipments from the portal.
Event Visibility
Use events and exceptions to improve issue resolution and customer communication.
Streamline Operations.
Reduce Repetitive Admin.
Fewer Manual Updates
Reduce routine phone calls and emails asking for shipment progress.
Better Collaboration
Improve interaction between customers, offices, agents and partners.
Streamlined Workflows
Support smoother customer communication and operational handovers.
Customer Self-Service
Give customers a controlled way to find updates, reports and documents themselves.
Rail & Multimodal
Support cleaner routing analysis across rail and multimodal freight movements.
A Better Customer Experience.
Without Building Your Own Portal.
Branded Portal
Give customers a professional portal experience aligned to your business.
Easy to Use
Simple dashboards help customers access the information they need quickly.
Customer Satisfaction
Improve satisfaction and loyalty by giving customers better visibility.
No In-House Build
Avoid the cost and maintenance burden of developing your own portal.
Reports, KPIs and Carbon Visibility.
Built Into the Portal.
On-Demand Reports
Give customers access to useful shipment and operational reports.
KPI Reporting
Support customer conversations with better performance visibility.
Carbon Reporting
Provide emissions visibility through CocoonCarbon® reporting.
Better Decisions
Help customers understand their logistics operation with clearer data.