Simarco International Case Study
Simarco’s Managing Director, Trevor Scott, wanted to deliver a new customer portal that was feature rich, intuitive to use, and of real benefit to clients. It needed to give clients more control at their fingertips, enabling them to easily book and track their own shipments with real-time tracking, print off labels and upload/download important documents, including C88 and Proof of Delivery.
The challenge was broken down into two key phases.
Build a self-serving portal for customers to book, track and review their deliveries and documentation. Initial soft launch to a small number of customers to gain their feedback.
General release to all customers with the addition of new features and functions in Q1 of 2021. This includes customs clearance, quoting and financial information.
Simarco decided to partner with industry leaders CocoonFMS, who have extensive skills and experience in supply chain digitalisation. Their revolutionary portal framework could be seamlessly linked to the Simarco transport management and tracking solutions.
Following a series of workshops, CocoonFMS were able to customise and adapt their portal to meet Simarco’s requirements, and in doing so the two businesses have created a new strategic relationship.
The soft launch has been successful. Simarco’s customers have been able to book shipments via the portal, print shipping labels and track the key status up to the proof of delivery.
For Simarco IT Director, Kevin Jezzard, the project was his first significant challenge since joining the company in April 2020. He said: “Finding the right partner for this project was critical; the solution and outcomes were imperative and finding people with industry experience who could understand and transform our vision was essential. From the first meeting to our soft launch, CocoonFMS have proved themselves as the right choice.
The Simarco portal menu
Simarco International, Managing Director, Trevor Scott, said: “We have invested into this as we want to create an industry leading portal as we continue to grow the business to a range of diverse customers. The portal helps streamline the processes and aligns to our systems, so we can track the job at every stage and share the milestones with our customers. The portal is well on the way to achieving this and we will continue to invest to broaden the use and value.”
CocoonFMS Managing Partner, James Blackman, said: “We were delighted to work with Simarco on this project and to deliver their vision of an improved, more responsive process for their customers. Our innovative software solutions are digitalising the supply chain in a way that increases productivity and creates cost savings and operating efficiencies for logistics companies and freight-forwarders.”
Simarco is an established, award winning provider of international road/air/sea freight forwarding and logistics services. The company can provide businesses with anything from ocean and airfreight services on all worldwide trade routes, to local UK distribution and European road network deliveries, as well as additional services including supply chain management and warehousing solutions.
Simarco’s worldwide network and long-established relationships with accredited partners and agents, coupled with years of experience enable the company to guarantee bespoke solutions that are quick, reliable and cost effective. Simarco has a strong presence across all major trade routes, and its specialist markets, including China, the Far East and the USA, provide an invaluable local knowledge and support to ensure the transit and security of cargo.
Simarco manages cargo of all descriptions for businesses of all sizes, and has experience within all major industry sectors, with expertise in the retail, automotive and industrial markets.
The company has offices located throughout the UK with eight main distribution centres offering more than 30,000 square metres of high security warehousing, as well as a wholly owned fleet of vehicles that provide clients with a dependable nationwide distribution service.